Supply Chain Coordinator
5 days ago
About the Role
We are seeking a highly skilled and organized Supply Chain Administrator to join our team in Hertford. This is a full-time role with hybrid working.
Job Purpose
This role interacts with both Commercial and Operational Teams, working closely with commercial assistants and supply chain administrators. The successful candidate will be responsible for processing customer sales orders, managing the process through to delivery, and ensuring customer satisfaction and loyalty through operational expertise.
Main Responsibilities
- Ensure compliance with all QA and SHE requirements, procedures, and working instructions to maintain high service standards and quality of data management.
- Process sales order reviews in the Azelis ERP system, advise commercial assistants of any deviations, request order release to credit control, and send order acknowledgments and confirmations to customers.
- Master ERP functionality linked to order handling to provide best quality of service to customers and improve operational efficiency.
- Liaise with commercial assistants to tackle any blocking points that would prevent or delay customer deliveries.
- Liaise with supply chain coordinators to ensure proper lifecycle of orders.
- Review amendments and non-conformances daily, together with commercial assistants, supply chain administrators, and warehouse staff.
- Raise credit notes and reinvoicing.
- Provide feedback to commercial assistants to enable closing of non-conformances in CRM.
- Ensure information flow to other team members and provide regular feedback to key users to enable operational excellence, efficiency, and effectiveness.
- Develop expertise in all processes and work instructions and support development of best practice.
- Monitor and manage open orders and ensure daily update of backorder lines.
- Provide cover for the sales administration team as required.
Requirements
- Operational experience in supply chain.
- Ability to influence and achieve results through others.
- Ability to liaise with people at all levels both internally and externally.
- Good knowledge of English.
- Advanced user of various IT tools and ERP systems.
- Passionate about achieving goals and targets.
- High service level standards.
- Understanding of customer and market dynamics and requirements.
- Excellent organizational skills.
- Team player with the ability to work independently.
- Ability to adapt to new and changing requirements and a flexible approach to working under pressure.
- Strong communication skills.
Internal and External Stakeholders
- Internal: Sales Administration Manager, operations team, commercial team, finance team, SHEQ, HR.
- External: Principals, customers, logistics.
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