Service Desk Manager
1 week ago
At Purple Placements, we're seeking an experienced Service Desk Manager to lead our team in delivering exceptional IT service desk support. As a key member of our team, you'll be responsible for overseeing the day-to-day operations of our service desk, ensuring that our customers receive timely and effective support.
Key Responsibilities:- Team Management: Lead and develop a high-performing team of service desk agents, focusing on knowledge gaps, creating training plans, and conducting quarterly performance reviews.
- Service Delivery: Oversee incident resolution, request fulfillment, and problem management, ensuring that our customers receive the best possible service.
- Customer Satisfaction: Foster a customer-centric approach, ensuring that our service desk meets customer needs and expectations.
- Process Improvement: Continuously improve service desk processes, leveraging ITSM tools and knowledge management best practices.
- Leadership: Proven experience in leading a service desk team, with a strong track record of developing and motivating team members.
- ITIL: ITIL qualification or equivalent experience, with a deep understanding of ITIL processes and best practices.
- Communication: Excellent written and verbal communication skills, with the ability to build strong relationships with internal and external stakeholders.
We're looking for a self-starter who is comfortable working in a fast-paced environment, with a passion for delivering exceptional customer service. If you're a motivated and experienced service desk professional, we'd love to hear from you.
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Service Desk Manager
2 days ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeService Desk Manager Job DescriptionWe are seeking an experienced Service Desk Manager to lead our team in delivering exceptional customer service and support. As a key member of our IT department, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are resolved efficiently and...
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Service Desk Manager
2 days ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeService Desk Manager Job DescriptionWe are seeking an experienced Service Desk Manager to lead our team in delivering exceptional customer service and support. As a key member of our IT department, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are resolved efficiently and...
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Service Desk Manager
4 days ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeService Desk ManagerAt Purple Placements, we're seeking an experienced Service Desk Manager to lead our team in delivering exceptional IT service desk support. As a key member of our team, you'll be responsible for overseeing the day-to-day operations of our service desk, ensuring that our customers receive timely and effective support.Key...
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Service Desk Manager
4 days ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeService Desk ManagerAt Purple Placements, we're seeking an experienced Service Desk Manager to lead our team in delivering exceptional IT service desk support. As a key member of our team, you'll be responsible for overseeing the day-to-day operations of our service desk, ensuring that our customers receive timely and effective support.Key...
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Service Desk Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeAbout the RoleWe are seeking an experienced Service Desk Manager to lead our IT operations team. As a key member of our Purple Placements team, you will be responsible for managing the day-to-day activities of the service desk, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesTeam ManagementLead and develop the service...
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Service Desk Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeAbout the Role:Purple Placements is seeking an experienced Service Desk Manager to lead our IT Service Desk team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our IT services and providing exceptional support to our customers.Key Responsibilities:Team Management: Lead and develop the Service Desk team,...
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Service Desk Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeAbout the Role:Purple Placements is seeking an experienced Service Desk Manager to lead our IT Service Desk team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our IT services and providing exceptional support to our customers.Key Responsibilities:Team Management: Lead and develop the Service Desk team,...
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Service Desk Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeAbout the Role:Purple Placements is seeking an experienced Service Desk Manager to lead our IT Service Desk team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our IT services and providing exceptional support to our customers.Key Responsibilities:Team Management: Lead and develop the Service Desk team,...
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Service Desk Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeAbout the Role:Purple Placements is seeking an experienced Service Desk Manager to lead our IT Service Desk team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our IT services and providing exceptional support to our customers.Key Responsibilities:Team Management: Lead and develop the Service Desk team,...
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Service Desk Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom South Oxfordshire District Council Full timeJob Summary:We are seeking an experienced IT Service Delivery Team Lead to join our team at South Oxfordshire District Council. As a key member of our IT department, you will be responsible for coordinating first-line service desk support and providing a single point of contact for all users of our business applications.Key Responsibilities:Manage a staff...
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Service Desk Team Lead
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeAbout the RolePurple Placements is seeking an experienced Service Desk Manager to lead our team in delivering exceptional customer service and driving process improvements. As a key member of our IT department, you will be responsible for overseeing the day-to-day operations of the service desk, ensuring that customer needs are met, and identifying...
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IT Service Delivery Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Purple Placements Full timeAbout the RolePurple Placements is seeking an experienced Service Desk Manager to lead our team in delivering exceptional IT service desk operations. As a key member of our organization, you will be responsible for managing the service desk team, ensuring seamless service delivery, and driving process improvements.Key ResponsibilitiesTeam ManagementLead and...
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IT Service Delivery Team Lead
2 weeks ago
Abingdon, Oxfordshire, United Kingdom South Oxfordshire District Council Full timeJob Summary:We are seeking an experienced IT Service Delivery Team Lead to join our team at South Oxfordshire District Council. As a key member of our IT department, you will be responsible for coordinating first-line service desk support and providing a single point of contact for all users of our business applications.Key Responsibilities:Manage a staff...
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IT Service Delivery Team Lead
2 weeks ago
Abingdon, Oxfordshire, United Kingdom South and Vale District Councils Full timeJob Description**Job Title:** IT Service Delivery Team Lead**Job Summary:** We are seeking an experienced IT Service Delivery Team Lead to join our team at South and Vale District Councils. The successful candidate will be responsible for coordinating first-line service desk support, providing a single point of contact for all users of our business...
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IT Service Delivery Team Lead
2 weeks ago
Abingdon, Oxfordshire, United Kingdom South and Vale District Councils Full timeJob Description**Job Title:** IT Service Delivery Team Lead**Job Summary:** We are seeking an experienced IT Service Delivery Team Lead to join our team at South and Vale District Councils. The successful candidate will be responsible for coordinating first-line service desk support, providing a single point of contact for all users of our business...
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Technical Support Specialist
3 days ago
Abingdon, Oxfordshire, United Kingdom Air IT Limited Full timeAir IT Limited is seeking a skilled Service Desk Engineer to join our team. As a key member of our technical support team, you will be responsible for providing high-quality support to our clients. Your primary focus will be on resolving technical queries and providing top-notch support to our clients. You will work closely with our 1st line engineers,...
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Technical Support Specialist
3 days ago
Abingdon, Oxfordshire, United Kingdom Air IT Limited Full timeAir IT Limited is seeking a skilled Service Desk Engineer to join our team. As a key member of our technical support team, you will be responsible for providing high-quality support to our clients. Your primary focus will be on resolving technical queries and providing top-notch support to our clients. You will work closely with our 1st line engineers,...
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Laboratory Services Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Immunocore Full timeAbout the RoleJob Title: Laboratory Services ManagerJob Summary: We are seeking a highly skilled Laboratory Services Manager to join our team at Immunocore. The successful candidate will be responsible for the delivery, maintenance, and support of laboratory services, ensuring they meet the needs of the organization and its employees.Key...
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Laboratory Services Manager
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Immunocore Full timeAbout the RoleJob Title: Laboratory Services ManagerJob Summary: We are seeking a highly skilled Laboratory Services Manager to join our team at Immunocore. The successful candidate will be responsible for the delivery, maintenance, and support of laboratory services, ensuring they meet the needs of the organization and its employees.Key...
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Technical Support Specialist
2 weeks ago
Abingdon, Oxfordshire, United Kingdom Air IT Limited Full timeAbout Air IT LimitedA forward-thinking Managed Service Provider (MSP) that values flexibility, growth, and innovation, Air IT Limited is shaping the future of the IT industry while empowering its people to thrive.Our Commitment to ExcellenceAs a family of nine leading companies, united by a common vision of excellence, we've earned numerous regional,...
