Operations Manager

3 days ago


Tewkesbury Gloucestershire, United Kingdom Foundation Recruitment Full time
Operations Manager - Cotswolds Designer Outlet

Cotswolds Designer Outlet, a premium outlet launching in 2025, seeks an experienced Operations Manager to oversee the smooth day-to-day operation of the centre. The successful candidate will be responsible for ensuring compliance with head office policies and relevant regulations, maintaining a safe environment for all stakeholders, and procuring and managing facilities management services and third-party suppliers.

Key Responsibilities:
  • Collaborate closely with the Centre Manager to execute the phased launch strategy, ensuring alignment with premium brand standards.
  • Mobilise the site by establishing service agreements with contractors and implementing robust health, safety, and crisis management protocols.
  • Ensure compliance with head office policies and relevant regulations to maintain a safe environment for all stakeholders.
  • Procure and manage facilities management services and third-party suppliers to maintain high standards while optimising operational costs.
  • Monitor and ensure the delivery of high standards in facilities management, working proactively with suppliers and site support staff.
  • Oversee all facility and contractor management (hard and soft services) and health & safety to ensure a safe environment for staff, tenants, and customers.
  • Collaborate with Realm Head Office on operational projects aimed at enhancing the Centre.
  • Support and deputize for the Centre Manager in managing relationships with retailers and stakeholders as required.
  • Develop and drive the Centre's ESG strategy across governance, workers, community, environment, and customer aspects.

This is an excellent opportunity to grow into a more strategic leadership role with a focus on operational excellence, gain valuable mentorship in the specialist field of premium outlets, and develop your skills in health & safety and service delivery.


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