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About GB001 Marsh Ltd
GB001 Marsh Ltd is a leading provider of insurance, risk management, and employee health and benefits advice and solutions.
Job Summary
We are seeking an experienced Claims Advisor to join our teams in our offices. The successful candidate will be responsible for proactively managing a portfolio of predominantly Commercial Claims, ensuring service delivery is in line with client expectations.
Key Responsibilities
- Proactive management of an allocated caseload.
- Ensure all Client requests and queries are dealt with promptly and accurately.
- Gather all relevant claims information & documentation.
- Provide claims advice to clients, managing expectations and ensuring that they are kept informed and advised of all necessary developments.
- Action all new claims & report to the relevant insurers within applicable SLAs & KPIs.
- Effective communication with all key stakeholders, attending internal meetings and representing claims.
- Build and manage effective internal and external relationships with all involved parties.
- Proactive diary task management.
- Ensure all files are maintained and data capture accurate and up to date.
- Produce claims reports as required.
- Ensure all regulatory process requirements are adhered to.
- Process DA claims in accordance with scheme requirements.
- Ensure claims are accurately reserved.
Requirements
- Commercial Claims experience is essential.
- Effective communication & negotiation skills.
- Ability to influence and build relationships.
- Ability to prioritise and organise own workload.
What We Offer
- A competitive benefits package, including 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, and a range of flexible benefits.
- A generous family leave policy, including 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave, and shared parental leave options.
