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Welcoming Ambassador

2 months ago

London, Greater London, United Kingdom Park Plaza Full time

Job Summary

We are seeking a highly skilled and customer-focused Luggage Porter to join our team at Park Plaza. As a key member of our hotel staff, you will be responsible for delivering exceptional service to our guests, ensuring their luggage is handled with care and efficiency.

Key Responsibilities

  • Welcoming and Assisting Guests
    • Provide a warm and welcoming experience for guests upon arrival and departure
    • Assist with luggage delivery and storage, ensuring it is handled with care and attention to detail
  • Luggage Handling and Delivery
    • Efficiently manage luggage delivery and storage, ensuring it is delivered to the correct room or location
    • Handle luggage with care, taking into account the weight, size, and fragility of items
  • Communication and Teamwork
    • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery
    • Work collaboratively with the team to achieve exceptional guest satisfaction and hotel efficiency

Requirements

  • Excellent Interpersonal Skills
    • Ability to connect with guests and colleagues from diverse backgrounds and cultures
  • Strong Communication Skills
    • Effective communication with guests, colleagues, and management to ensure seamless service delivery
  • Previous Experience
    • Previous experience as a Luggage Porter or in a similar role is highly desirable

What We Offer

  • Competitive Salary and Benefits
    • Competitive hourly rate and benefits package
  • Opportunities for Growth and Development
    • Opportunities for career advancement and professional growth within the company
  • Collaborative and Supportive Work Environment
    • A dynamic and supportive work environment that encourages teamwork and collaboration

About Park Plaza

Park Plaza is a leading hotel chain that offers stylish guest rooms, versatile meeting facilities, and award-winning restaurants and bars. We are committed to delivering exceptional service and creating memorable moments for our guests.