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Retail Operations Manager
2 months ago
We are seeking an experienced retail professional to join our team as an Assistant General Manager at our prestigious garden centre in East Sussex.
As a key member of our management team, you will be responsible for assisting in the day-to-day operations of the garden centre, providing exceptional customer service, and supervising and motivating a team of staff.
Key Responsibilities- Assist in managing the day-to-day operations of the garden centre, ensuring a high level of performance and customer satisfaction.
- Provide expert gardening advice and exceptional customer service, building strong relationships with our customers.
- Supervise and motivate a team of staff, ensuring they have the skills and knowledge to deliver excellent customer service.
- Oversee inventory management, including ordering, receiving, and stock control, to ensure the garden centre is well-stocked and visually appealing.
- Ensure the garden centre is well-maintained, safe, and compliant with health and safety regulations.
- Assist in planning and executing promotional activities and events to drive sales and customer engagement.
- Monitor sales performance and contribute to achieving financial targets, working closely with the Garden Centre Manager.
- Handle customer inquiries and resolve issues promptly and effectively, providing a high level of customer satisfaction.
- Collaborate with the Garden Centre Manager to implement business strategies and improvements, driving growth and success.
- Proven experience in a retail or garden centre environment, with a strong track record of customer service and team management.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Good organisational and multitasking skills, with the ability to work in a fast-paced environment.
- Proficiency in using computer systems and point of sale (POS) software, with a strong understanding of inventory management and stock control.
- Flexible availability, including weekends and holidays, with a willingness to work in a dynamic and ever-changing environment.
We offer a competitive salary, excellent benefits, and opportunities for career development and growth. If you are a motivated and experienced retail professional looking for a new challenge, we would love to hear from you.
