Retail Store Manager

2 days ago

Cardiff, Cardiff, United Kingdom Moss Full time
About Us:

Moss is a leading menswear brand with a rich history of over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We're not just a brand for men on their big day – we're for everyone, all the time. Our mission is to style individuals for moments that matter, and we're committed to delivering exceptional customer experiences through our products and services.

Job Summary:

We're seeking an experienced Retail Store Manager to lead our store operations and drive business growth. As a key member of our team, you'll be responsible for guiding and motivating our colleagues to deliver exceptional customer experiences, creating a positive and upbeat store environment, and driving high productivity through effective coaching and feedback.

Key Responsibilities:
  • Lead and develop a high-performing team through regular coaching and feedback, focusing on personal development and KPI achievement.
  • Drive high productivity by creating an environment where the team strives to achieve and exceed one transaction per hour.
  • Manage deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out-of-stocks.
  • Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial and commercial.
  • Utilize sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
  • Participate in management review, discussing, analyzing, agreeing, and implementing plans for all commercial and operational initiatives.
  • Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with the People Team.
Requirements:
  • Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
  • Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
  • Experienced in creating diverse and brand-aligned visual displays.
  • Understanding of retail business growth strategies.
  • Reflects the aesthetic of Moss through personal style and presentation.
  • Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
  • Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
What We Offer:
  • 70% discount across all our stores.
  • Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognize and reward successful referrals for Managers with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym.
  • Life Insurance.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: Celebrating important personal milestones of colleagues.

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