Quality Assurance Specialist

3 days ago

Birmingham, United Kingdom Nacro Full time

Job Title: Quality Assurance Officer

Job Type: Fixed Term Contract

Salary: £26,478 per annum, pro rata

Hours: Part-time, 32 hours per week

Location: National, Home-based

Nacro is a dynamic and supportive organization that delivers results for the people we support every day. We are committed to making an even bigger impact in the future by putting the people we help at the heart of everything we do.

About the Role:

We have an exciting new opportunity for a Quality Assurance Officer who will be supporting our Quality Assurance & Safeguarding Manager in the delivery of quality assurance and safeguarding activity across the Justice and Health Directorate.

Key Responsibilities:

  • Tracking, documenting, and reporting quality levels, safeguarding information, and KPI and performance data for our projects within Criminal Justice and Health care settings.
  • Documenting quality assurance activities and carrying out remote data assurance reviews and in-person quality assurance audits across the directorate.
  • Supporting the Quality Assurance and Safeguarding Manager with the development of internal reporting and audits.
  • Assisting managers in the collation of service user feedback and supporting the delivery of focus groups and service user engagement activity.
  • Maintaining up-to-date records via relevant and appropriate systems within specified timeframes and producing reports as required.
  • Positively promoting and representing Nacro at all times, while building strong relationships with colleagues to work as part of an integrated team focused on meeting the needs of service users/learners.

Requirements:

  • Basic DBS check against the adult workforce and Enhanced Level 1 HMPPS vetting.

About Nacro:

We believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and those with first-hand experience of the criminal justice system. All applications are assessed on merit.

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