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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Key Responsibilities:- Manage Service Enquiries: Respond to and resolve customer service enquiries in a timely and professional manner.
- Customer Communication: Communicate effectively with customers to understand their needs and provide solutions.
- Service Delivery: Ensure that all service requests are completed to the highest standard and that customers are satisfied with the service received.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell services to customers.
- Quality Control: Conduct quality checks to ensure that all services meet the required standards.
- Customer Service Experience: Proven experience in a customer-facing role, preferably in a service-based industry.
- Technical Knowledge: Good technical knowledge of vehicles and related services.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving Skills: Ability to resolve customer complaints and issues in a professional and timely manner.