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Client Relations Specialist

3 months ago

Denaby Main, United Kingdom Steer Automotive Group Full time

Client Relations Specialist

Location: Denaby Main, Doncaster

Reference: VA2133

#OFE

Benefits

  • Competitive salary
  • 29 days of leave including public holidays, with additional days accrued based on service
  • Pension contributions
  • Referral bonus program
  • Enhanced parental leave
  • Enhanced sick pay
  • Flexible working arrangements available
  • VIP Awards – recognition program for colleagues
  • Cycle to work initiative
  • Benefits App – access to virtual GP consultations, employee assistance programs (EAP), discounts on high street shopping, vehicle maintenance, and more
  • Steer Academy offers accredited ongoing training funded by the company
  • Opportunities for career advancement

Overview

Due to our ongoing expansion, we are thrilled to present an opportunity to join our vibrant and committed Central Claims team in Doncaster as a Client Relations Specialist.

We are looking for an individual who is dedicated to delivering an expert and personalized experience to our clients, ensuring they feel their needs are in capable hands with Steer Automotive Group.

Role Responsibilities

In this position, you will operate within our Central Claims contact hub, assisting clients in various capacities through our phone and email systems.

Your key responsibilities will include:

  • Providing prompt and effective service to both insurers and clients.
  • Accurately managing customer files while fostering genuine relationships.
  • Addressing inquiries via telephone and email within the contact hub.
  • Efficiently assigning claims based on geographical considerations.
  • Meeting targets to achieve both team and individual objectives.

Candidate Profile

To thrive as a Client Relations Specialist in our Central Claims team, you should possess:

  • Outstanding customer service and communication abilities.
  • Strong multitasking skills.
  • Excellent organizational capabilities.
  • The capacity to perform well in a fast-paced environment.

A professional telephone demeanor is essential, along with effective email communication skills. You should be a collaborative team member while also being able to work independently to meet daily targets.

If you are committed to providing exceptional customer service and are looking for a new opportunity in a growing automotive repair organization that values excellence, integrity, and innovation, we encourage you to consider this role.