Product Support Specialist

5 days ago


Horley, Surrey, United Kingdom Verto People Full time
Product Support Specialist

Verto People is seeking a skilled Product Support Specialist to provide technical service and aftersales support to clients. The ideal candidate will have a strong background in engineering and experience in fault finding and troubleshooting electromechanical equipment.

Key Responsibilities:

  • Fault finding and troubleshooting electromechanical equipment such as pumps, motors, and switches
  • Providing training sessions for clients on products and demonstrating how to use them
  • Creating documentation for customers to follow when using products, including photos and videos
  • Conducting testing on equipment to increase knowledge and ensure it is fit for purpose
  • Providing technical solutions to customers and offering guidance where necessary

Requirements:

  • Prior experience as a Product Support Specialist or similar role
  • A qualification in an engineering discipline such as BEng, HNC, HND, ONC, or OND
  • Strong communication and problem-solving skills

What We Offer:

  • A competitive salary of £32,500
  • A generous bonus scheme
  • A comprehensive pension scheme
  • A range of benefits and perks

Location:

The role is based in an office near Crawley, and the ideal candidate will be commutable to this location.



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