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Customer Service Representative

2 months ago

Edinburgh, Edinburgh, United Kingdom Nike Full time

Job Summary

Nike is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth in our retail stores.

Key Responsibilities

  • Provide outstanding customer service, ensuring a positive shopping experience for all customers
  • Maintain a high level of product knowledge, including NIKE products, services, and culture
  • Drive sales growth through effective sales techniques and product recommendations
  • Assist with visual merchandising, including building displays and maintaining store appearance
  • Support store operations, including operating cash registers, managing inventory, and processing transactions
  • Participate in training and development programs to enhance product knowledge and sales skills

Requirements

  • Customer service and/or retail experience preferred
  • Effective communication and interpersonal skills
  • Demonstrated ability to apply sales techniques and product knowledge
  • Flexibility with scheduling and availability to work retail hours, including days, evenings, weekends, and holidays

What We Offer

  • Competitive compensation and benefits package
  • Opportunity for monthly performance-based bonus
  • A supportive team environment that values diversity, equity, and inclusion
  • A career at a leading sports and fashion brand
  • Generous employee discounts and a brand-new NIKE outfit