Retail Store Manager

7 days ago

Milton Keynes, Milton Keynes, United Kingdom The Estée Lauder Companies Full time
Job Summary

We are seeking a dynamic and inspirational Store Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

Key Responsibilities
  • Develop and execute a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
  • Lead a high-performing team to achieve sales and customer service targets, and provide coaching and development opportunities to team members.
  • Manage retail operations, including inventory and facilities management, cash reconciliation, and point-of-sale software.
  • Collaborate with cross-functional teams to drive business results and improve customer experience.
  • Stay up-to-date with industry trends and competitor activity to inform business decisions.
Requirements
  • Proven retail management experience, preferably within the cosmetics industry.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation.
  • Proven track record of leading a team to achieve sales and customer service targets.
  • Experience of creating and executing in-store events.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Proficient in Microsoft Office.
About Us

The Estée Lauder Companies is an equal opportunities employer. We value diversity of thought and people, and offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

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