Medical Secretary Trainee

4 days ago

Norwich, Norfolk, United Kingdom Spire Healthcare Full time

Job Title: Trainee Medical Secretary

Job Summary:

We are seeking a highly organized and detail-oriented Trainee Medical Secretary to join our team at Spire Norwich Hospital. As a Trainee Medical Secretary, you will provide administrative support to our medical secretariat, ensuring the smooth operation of our outpatient department.

Key Responsibilities:

  • Provide cover support for the medical secretariat, delivering an efficient secretarial and administrative service to consultants.
  • Accurately transcribe from audio dictation, with medical terminology, all correspondence to external stakeholders.
  • Deal with the private accounts of consultants, including sending out invoices, credit control, and maintaining an accurate accounting system of payments received.
  • Liaise closely with other departments within the hospital.
  • Organize and manage outpatient clinic notes, ensuring all correspondence and results are available.
  • Arrange patients' admissions by liaising with consultants and other departments within the hospital.
  • Deal with telephone enquiries from patients, medical staff, GPs, and other professionals at all levels, providing advice, information, guidance, and reassurance as required.
  • Ensure health insurance claims forms are correctly filled out.
  • Maintain an accurate filing system.
  • Handle sensitive and confidential work.
  • Liaise with the Private Patient advisors regarding self-funding patients.
  • Co-operate with colleagues to ensure the highest quality of provisions for patients.
  • Perform other duties delegated from time to time to ensure the smooth operation of the department and/or hospital.

Requirements:

  • Previous experience within a medical environment.
  • Good literacy and numeracy skills.
  • Good understanding of Microsoft office programs.
  • Compliance with mandatory training requirements.
  • Total confidentiality is expected at all times.
  • Good communication and interpersonal skills.
  • Flexible – to be able to multi-task and prioritise.
  • Good team worker.

Benefits:

We offer a competitive salary, comprehensive benefits package, and a supportive work environment. Our benefits include:

  • 35 days annual leave inclusive of bank holidays.
  • Employer and employee contributory pension with flexible retirement options.
  • 'Spire for you' reward platform – discount and cashback for over 1000 retailers.
  • Free Bupa wellness screening.
  • Private medical insurance.
  • Life assurance.
  • Save an average of £50 per month with our free onsite car park.

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