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Senior Parts Advisor
2 months ago
We are seeking a highly motivated and experienced Senior Parts Advisor to join our team in Newbury, Berkshire. As a key member of our parts operations team, you will be responsible for overseeing a small team, providing exceptional customer service, and ensuring efficient parts operations.
Key Responsibilities:
- Manage and develop a small team of Parts Advisors, providing guidance, training, and support.
- Efficiently process parts orders and inquiries from both internal and external customers.
- Maintain optimal stock levels and manage parts inventory.
- Utilise DMS systems (Kerridge, Pinnacle, or similar) to accurately manage parts data and processes.
- Collaborate with the After sales Manager to achieve department goals and objectives.
- Provide technical expertise and support to the team.
- Build and maintain strong relationships with customers and suppliers.
- Ensure adherence to dealership policies and procedures.
Requirements:
- Minimum of 2 years' experience in an Automotive Parts department.
- Proven experience in using DMS systems (Kerridge, Pinnacle, or similar).
- Strong leadership and team management skills.
- Excellent customer service and interpersonal abilities.
- Strong organisational and time management skills.
- Attention to detail and accuracy.
- Full UK driving license.
What We Offer:
- Competitive salary
- 33 days annual leave including bank holidays
- Overtime pay at 1.5x hourly rate for Saturdays worked (1 in 3)
- Opportunities for career progression
- Employee discounts on products and services
