Support Practitioner

2 weeks ago

Aberdeen, Aberdeen City, United Kingdom Aberdeen Cyrenians Full time
About the Role

Aberdeen Cyrenians is seeking a highly skilled and compassionate Support Practitioner to join our team in delivering a responsive and empowering Direct Access Service. As a key member of our team, you will provide practical and emotional support to individuals in crisis, enabling them to overcome barriers and achieve longer-term outcomes.

Key Responsibilities
  • Support Service Users: Provide crisis intervention and preventative 1:1 case work to support service users in reducing and overcoming barriers and exclusion.
  • Address Basic Humanistic Needs: Support service users to address and meet their basic humanistic needs, including food, clothing, warmth, and shelter.
  • Form Professional Relationships: Develop professional relationships with service users to gather accurate information, identify individual needs, goals, and risk assessments.
  • Effective Communication and Risk Management: Utilize effective communication skills and risk management to pre-empt and de-escalate accidents and incidents.
  • Accurate Service User Records: Ensure accurate service user records and case management are maintained in accordance with organisational and national standards and applicable legislation.
  • Homelessness Prevention: Practice homelessness prevention through human rights and personalised support planning.
  • Liaise with Agencies: Liaise with a range of agencies on behalf of service users, including social work, housing, health, police, courts, legal services, and other voluntary sector organisations.
  • Support and Mentor Volunteers: Support and mentor volunteers to develop their roles and responsibilities reflecting organisational values and opportunities.
  • Debt Management and Budgeting: Work with service users to manage debts, budget, and maximise their income.
  • Education, Training, and Employment: Encourage and empower service users to engage in appropriate education, training, and employment opportunities.
  • Safeguarding: Assist in the protection of service users from risk of harm and work with other agencies to ensure appropriate Safeguarding.
Requirements
  • Qualification: A qualification of N/SVQ3 in Care, or equivalent, or the willingness and ability to attain this within five years.
  • Experience: Experience in a social care, trauma-informed environment in a voluntary or paid capacity.
  • Understanding of Social Justice Issues: Have an understanding of current social justice issues, including homelessness, mental health, substance misuse, social isolation, and exclusion.
  • Literacy, Numeracy, and IT Skills: Maintain literacy, numeracy, and IT skills at a level to maintain all appropriate records, professional communication, and provide budgeting guidance.
  • Professional Confidentiality and Boundaries: Maintain professional confidentiality and boundaries at all times.
  • Registration with the Scottish Social Services Council: Register with the Scottish Social Services Council and work to all appropriate legislation and standards, service delivery, and impact reporting frameworks and regulatory requirements.

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