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Client Engagement Team Supervisor

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London, Greater London, United Kingdom Mulberry England Full time
Client Engagement Team Supervisor

Join a prestigious global fashion brand renowned for its luxury leather goods. We are committed to fostering a culture that embodies our core values: Be Bold, Be Open, Be Responsible, Be Imaginative.


Role Overview:
The Client Engagement Team Supervisor will play a pivotal role in enhancing both customer and employee experiences by cultivating specialized knowledge in client engagement while driving sales performance.

Key Responsibilities:
  • Communication and Relationship Management: Develop and maintain a client engagement strategy that adapts to evolving customer preferences. Act as the primary liaison for events and product launches, collaborating with store leadership.
  • Brand Representation: Serve as a brand ambassador, fostering customer loyalty through personal interactions.
  • Commercial Acumen: Support leadership in embedding a client engagement culture within the store, ensuring KPIs are met. Lead the development of existing customer relationships and drive new customer acquisition.
  • Customer-Centric Approach: Cultivate relationships with top customers, utilizing in-store tools to personalize their shopping experiences. Enhance appointment business and ensure accurate customer data capture.
  • Future-Oriented: Strive to exceed KPIs and collaborate with leadership to drive qualitative data input for long-term success. Identify innovative initiatives to boost customer engagement and monitor their effectiveness.
  • Team Development: Champion training strategies, providing coaching and mentorship to enhance team performance. Share insights and knowledge to empower team members in exceeding customer expectations.
  • Brand Advocacy: Demonstrate and promote the company’s values, supporting an inclusive culture and acting as a positive representative of the brand.
  • Sustainability Commitment: Integrate environmentally responsible practices into daily operations, contributing to a sustainable future.

What We Offer:
  • Competitive salary package
  • Performance-based bonuses
  • Product allowances
  • Exclusive employee discounts
  • Pension contributions and life assurance
  • Opportunities for professional development
  • Community engagement days