Guest Service Representative

2 weeks ago

York, York City, United Kingdom Holiday Inn York Full time
Job Title: Guest Service Assistant

About the Role:

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn York. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Assist with check-in and check-out processes, ensuring accuracy and efficiency.
  • Manage guest queries and concerns, escalating issues to senior team members as necessary.
  • Contribute to the maintenance of a clean and organized front desk area, adhering to health and safety standards.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.

What We Offer:

As a Guest Service Assistant at Holiday Inn York, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Free and unlimited access to our leisure club facilities.
  • Discounts on food and beverage purchases while staying in our hotels.
  • Employee assistance program for mental health and wellbeing support.

Requirements:

To be successful in this role, you will need:

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic computer skills and proficiency in MS Office.
  • A passion for delivering exceptional customer service and a commitment to ensuring guest satisfaction.

Next Steps:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you. Please submit your application, including your CV and a cover letter, to our recruitment team. We look forward to welcoming you to our team at Holiday Inn York.

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