Game Director

3 days ago

Leicester, Leicester, United Kingdom Redefined Ltd Full time
Table Gaming Manager Job Description

We are seeking an experienced Table Gaming Manager to support the General Manager and be responsible for all table gaming and Poker activities in the Casino, running an efficient and effective Gaming Operation that delivers on all key Gaming metrics.

Key Responsibilities:
  1. Lead, support and develop the Gaming team to deliver an effective Gaming Operation.
  2. Utilise Tangam Management software and consult with central teams to drive performance.
  3. Ensure resource planning of Gaming team to meet operational demand.
  4. Ensure effective training, development, and motivation of the gaming team.
  5. Drive customer service standards within the Gaming team.
  6. Maximise the venue's profitability by managing effective and efficient gaming operations.
  7. Be accountable for the smooth running of each casino shift and take decisions in the absence of the GM.
  8. Conduct effective daily management of all aspects of the casino gaming operation, including Poker if applicable.
  9. Drive customer service standards for the gaming team, identifying customer needs, and acting on customer satisfaction feedback.
  10. Deliver Grosvenor gaming yields, handle growth whilst ensuring margin efficiency. Deliver Poker growth if applicable.
  11. Be responsible for analysis of table data, maintaining an efficient, profitable gaming operation.
  12. Support and consult with the Customer Verifications teams to ensure sufficient levels of due diligence in place for eligible customers.
Requirements:

Outside of being a current PML License holder with extensive leadership experience in UK Gaming, you will be able to demonstrate previous success in achieving sales and yield targets.

As you'll be managing a team; you'll have a proven record and ability to lead people and communicate the standards and targets for a successful casino.

Previous experience may include roles such as Casino Manager, Operations Manager, Gaming Manager, Casino Shift Manager, Casino Operations Manager, Pit Manager or similar.

This is a full-time position & the salary is: £39,000 + tips + bonus.

What We Offer:
  • Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
  • Fantastic Rewards Package: Beyond a competitive salary, our rewards package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
  • Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
  • Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flair and style to become a driving force of our team's success.
  • Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
  • People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
  • High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
  • Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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