Head of Membership and Registration

3 days ago

London, Greater London, United Kingdom CIBSE Certification Ltd Full time

The leading authority on building services engineering and a pioneer in responding to the threat of climate change, CIBSE Certification Ltd exists to advance global best practice in the profession.

Through harnessing the expertise of our members, CIBSE Certification Ltd represents the profession as a trusted voice to provide advice and guidance to regulatory bodies on matters relating to construction, engineering, and sustainability.

For over 127 years, CIBSE Certification Ltd has supported a community of over 22,000 professionals worldwide in their pursuit of excellence in building performance, sustainability, and safety to influence the well-being of individuals and communities of today and of future generations.

About the Role

The Membership and Registration Manager will be responsible for the effective delivery of the Membership and Registration Department's application processes and procedures, supporting the Institution's growth targets and adherence to the Institution's Engineering Council licence requirements.

You will join a friendly membership team (21 team members) who support each other to achieve CIBSE Certification Ltd's goals.

Key Responsibilities

  • Line manage four staff responsible for customer service, processing applications, arranging membership interviews, and abiding by the regulations of the Engineering Council.
  • Manage, in conjunction with the Head of Membership and Registration, the five-year Engineering Council Licence Audit and risk assessment reports.
  • Recruit, monitor performance, and train CIBSE Interviewers, run refresher training and standardisation events.
  • Provide cover for team members as required to maintain service standards and response times.
  • Support the Head of Membership and Registration, attend and deputise at Engineering Council Meetings as required.
  • You are keen to use data to improve and achieve impactful outcomes.
  • Experience in compliance with a regulatory body.
  • Experience using membership databases and office packages, including Excel, Word, and MS Outlook, MS Teams.
  • Experience working with Salesforce.com.
  • Benefits include:
    • Starting at 25 days Annual Leave increasing to 27 days with length of service (plus Christmas office closure), plus Bank Holidays.
    • Contributory pension scheme.
    • Family Friendly Leave.
    • Annual Travel Season Ticket Loan.
    • Cycle to Work Scheme.
    • Life Assurance.
    • Private Medical Insurance.
    • Health and Wellbeing benefits, including our Employee Assistance Programme, and access to a 24/7 GP service.
    • Referral Scheme.
    • Shopping portal, rewards programme, and gym discounts.
    • Hybrid Working where people are 'in the office more days than they are not'.

The post-holder will be expected to adhere to and support the Institution's commitment to diversity, equality, and inclusion.

The pay range for this role is:

45,000 - 45,000 GBP per year (Head Office)

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