We are seeking an experienced IT Manager to join our team at The Lensbury Resort. As a key member of our operations team, you will be responsible for ensuring the smooth running of all hospitality applications, providing technical support to colleagues and guests, and acting as the primary IT contact for the property.

• Provide high-level technical support and assistance to all colleagues and guests
• Troubleshoot system and network problems, diagnosing and solving faults
• Liaise with external support providers to ensure complex faults are resolved effectively
• Build, configure, and set up computers for staff
• Perform new user onboarding tasks and system inductions
• Configure, support, and troubleshoot servers, printers, mobile, and desk phones
• Ensure Active Directory, Security Groups, and User Permissions are accurately up to date
• Support the Executive Team with projects, ensuring timelines are adhered to
• Assist the Hotel and third parties in delivering and implementing new services
• Responsible for ensuring all technical documentation is kept up to date and ensuring all IT policies are properly followed
• Maintain inventory records of all Hotel IT equipment
• Attend daily and management meetings to provide business updates
• Maintain and review all compliance requirements around Cyber security and GDPR

• Knowledge of administering Microsoft solutions, including MS 365
• Proven experience with Desktop & Server admin across the Microsoft stack
• Experience working with IT Security & Network infrastructure
• Overall appreciation of endpoint system security
• Overview of ISP solutions and connectivity requirements
• Experience of Hospitality products, such as PMS and POS systems, and associated interfaces
• Understanding around core IT compliance for GDPR & PCI/DSS etc.
• Excellent communication skills
• Experience in a similar role in a similar environment

• Free meal each shift
• Use of some leisure facilities, including gym and swimming pool (after successful 30-day review)
• EAP for you and your family
• Online benefits portal offering lots of discounts
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free parking
• Refer a Friend programme
• Staff Discounts at The Lensbury and across the L+R portfolio