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Graduate IT Application Engineer

2 months ago

Telford, Telford and Wrekin, United Kingdom Epwin Group Full time

Job Title: Graduate IT Application Engineer

Job Summary:

We are seeking a highly motivated and detail-oriented Graduate IT Application Engineer to join our team at Epwin Group. As a key member of our ICT team, you will provide support and administration to key business systems within the Window Systems Division.

Key Responsibilities:

General Responsibilities:

  • Adhere to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
  • Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
  • Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
  • Promote and display the Epwin Core Values.

Technical Responsibilities:

System Administration and Solution Development responsibilities, to include:

  • To provide 1st line support.
  • To coordinate 2nd line support with third party support company.
  • To manage third party support contract, including monitoring of SLAs.
  • To promote/develop the use of the business systems within the organisation.
  • Data Report writing, using System Report Writing Tools and SSRS.
  • User training.
  • Project Management of system enhancements.

For the following systems:

  • ERP Business System & Warehouse Management System
  • Group VAT Reporting

Service Delivery:

Support of the ICT Helpdesk function, to include:

  • Ensuring that user requests are resolved to agreed service levels.
  • Provide root cause analysis of Helpdesk requests and identify opportunities to reduce the volume of Helpdesk requests.
  • Ensure that you operate within a safe, healthy, and environmentally aware manner always.
  • Ensure potential information security risks are identified and dealt with as a priority.

Any additional tasks/projects, as requested by the ICT Team Managers or Head of ICT.

Some cross functional responsibility (and team working) with local site managers and their teams.

Key Experiences and Skills Required:

  • Computer Science, Information Technology or Software Engineering BSc
  • Microsoft Business Central ERP support and administration.
  • SQL Server administration.
  • Experience of Manufacturing, Sales & Distribution operations.
  • MS Office 365
  • Cyber security awareness
  • Project Management
  • User training
  • Creating technical documentation
  • Experience of Process/Change management.