IT Operations Administrator
5 days ago
Clarksons is seeking a highly motivated and detail-oriented IT Operations Administrator to join our team in the EMEA region based out of London. As a key member of our IT Support team, you will be responsible for providing exceptional technical support to our end-users, ensuring the smooth operation of our desktop services, and collaborating with other IT teams to resolve complex issues.
Key Responsibilities:- Provide timely and effective technical support to end-users via phone, email, and in-person
- Assist in troubleshooting and resolving technical issues, escalating complex problems to senior team members as needed
- Collaborate with other IT teams to ensure seamless integration of services and efficient issue resolution
- Develop and maintain accurate and concise documentation of technical issues and resolutions within our ServiceNow platform
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our technical support services
- Previous experience in an IT support role, preferably in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and end-users
- Strong problem-solving skills, with a solution-focused approach and a willingness to learn and adapt
- Proficiency in Microsoft Office 365 suite, with experience in Active Directory administration and VMware
- Ability to work effectively in a team environment, with a strong work ethic and a commitment to delivering exceptional results
- ITIL Foundation certification or equivalent experience
- Experience with ServiceNow ITSM tool and other collaboration platforms
- Knowledge of CUCM and other communication systems
At Clarksons, we value our employees' growth and development, offering opportunities for continuous learning and professional advancement. If you are a motivated and detail-oriented individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity.
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