Shift Leader

2 weeks ago

Oxford, Oxfordshire, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly motivated and organized Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the daily operations of the store, ensuring that customers receive excellent service, and leading a team of colleagues to achieve sales and customer satisfaction targets.

Key Responsibilities
  • Coordinate the store team to deliver an easy and fuss-free shopping experience for customers
  • Support colleagues in achieving daily priorities and take regular breaks
  • Open and close the store, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers in coordinating seasonal, community, and charity events
  • Contribute to a great team atmosphere, inclusive of everyone
  • Provide excellent customer service, listening to customers and putting them first in everything you do
  • Keep the team well-informed and up to speed on any communications, changes, or updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove any obstacles that might be getting in the way of great service
  • Follow health and safety routines and procedures, and ensure colleagues do the same
  • Recognize and celebrate colleagues within the team who are providing great service
Requirements
  • Be a great role model, providing thoughtful customer service that ensures every customer's needs are met
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • Be a clear communicator, comfortable with using various methods to keep the team well-informed and up to date
  • Be comfortable taking the lead and overseeing the store in the absence of your manager
  • Be a good decision maker, flexible in your thinking, and comfortable handling change to ensure everything we do is right for customers and colleagues
  • Be motivating, inspiring your team to deliver beyond expectations
  • Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet a little better every day
What's in it for You
  • There's variety in every shift, with flexible hours and patterns to suit your lifestyle
  • We take your development seriously, offering ongoing learning opportunities and access to award-winning training
  • It's an inclusive place where everyone's welcome, celebrating individuality and diversity
  • Your voice matters, and we'll always welcome and listen to your ideas and opinions
  • We prioritize your wellbeing, offering support whenever you need it
  • You'll be part of a great team, working with colleagues who are passionate about delivering excellent service
Benefits
  • Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard
  • Access to free wellbeing services, with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks, providing a space for colleagues to come together from a range of backgrounds

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