Pensions Administration Lead

2 months ago

Crawley, West Sussex, United Kingdom Equiniti Full time
Job Description

Job Title: Senior Pensions Administrator

Job Summary:

As a senior member of our team, you will provide an efficient, accurate, and friendly service to our colleagues and customers. You will strive to support your team and identify improvements in our processes, demonstrating initiative, judgment, and certainty.

Key Responsibilities:

  • Provide administration services to customers, working to Service Levels with adherence to quality targets.
  • Complete, check, and audit casework, providing constructive feedback, coaching, and training to your colleagues.
  • Engage with client contacts to help resolve complex customer enquiries based on competent working knowledge of customer requirements using pension knowledge.
  • Provide technical guidance to your teams, offering swift support when required, and identify process improvements in your immediate area of work responsibility to improve output and customer service.

Requirements:

  • A minimum of 12 months of experience in senior pensions administration is essential for this role.
  • Excellent attention to detail and the ability to follow defined processes and procedures.
  • Excellent communication skills (written and oral) with a strong desire to deliver exceptional customer service.
  • A proven track record of quality, timely delivery, and strong numeracy skills/literacy skills.
  • Developing positive and productive working relationships with people is also essential.
  • Strong IT skills and a willingness to learn a variety of systems.

Benefits:

  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
  • A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday, etc.
  • 4 x Life Assurance.
  • Company sick pay (2 months full pay, 2 months half, following probation).
  • Matched pension scheme (e.g., you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
  • Discounts with major retailers (EQ Wins).
  • Maternity or adoption leave of 3 months full pay, with return to work bonus/2 weeks paid paternity leave.

Equiniti is an Equal Opportunities Employer:

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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