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Full Time Store Manager
2 months ago
About PVH
PVH is a leading designer lifestyle brand, internationally recognized for celebrating the essence of 'classic American cool' style.
Our company delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men's, women's and kids' sportswear, Tommy Hilfiger Denim, accessories, and footwear.
We are a global company with over 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.
The Role
Our stores are the lifeblood of our business, acting as our main touch points with our ever-evolving consumer base.
We strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.
The Store Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through their passion and belief in our brands.
Responsibilities
- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the management team in managing all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
- Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
- Focus staff on the importance of quality relationships with internal & external customers.
- Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure 'door to floor' best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
- Work with the management team to build a talent pool for key positions, including possible successors.
You
- You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You'll be an effective communicator with the ability to build relationships with ease.
- You'll be a team player who recognises and celebrates the contributions and achievements of others.
- You'll be confident in giving feedback that promotes positive behavioral change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic showing a clear presence on the shop floor.
- You'll approach all issues with a 'can do' approach and act with initiative to find in-store solutions.
What We Offer
We understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is.
We are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.
We are a diverse and inclusive community of associates with a strong sense of belonging.
