Senior IT Analyst

2 days ago

Isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time
Job Title: ICT Senior Analyst

Canada Life UK is a leading provider of retirement, investment, and protection solutions. We are seeking an experienced ICT Senior Analyst to join our team.

Job Purpose:

The successful candidate will be responsible for maintaining and improving our systems infrastructure to ensure seamless online experiences for our customers. They will provide excellent customer service, support, and solutions to our internal stakeholders.

Key Responsibilities:
  • Perform 2nd line incident management on supported products and services.
  • Provide 1st line support cover for the Helpdesk as and when required.
  • Investigate, diagnose, and resolve technical issues using technical knowledge, analysis, and skills.
  • Manage and update audit reporting software.
  • Monitor open incidents and cycle times.
Desired Skills and Experience:

The ideal candidate will have relevant IT qualifications and experience working with Microsoft Products, Active Directory, Group Policy, DNS & DHCP, Windows Server, and other technologies listed below.

  • Microsoft Products - O365
  • Active Directory, Group Policy, DNS & DHCP
  • Windows Server - various versions
  • Windows 10/11
  • Linux/Unix
  • IBM iSeries/AS400 (not essential but would be an advantage)
  • ESX/VMware
  • SAN Storage
  • VDI
  • SQL
  • Replication & Backup solutions
  • Good understanding of Cisco Network Infrastructure
  • LAN/WAN technologies
  • Printing
Benefits:

We offer a competitive salary and benefits package, including a generous pension and bonus scheme, income protection, private medical insurance, and life assurance. We also provide opportunities for training, flexible working, and career development.

We are committed to creating an inclusive workplace where everyone can feel they belong and achieve their potential. We welcome applications from diverse candidates and are happy to discuss flexible working arrangements.

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