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Service Manager, Data Solutions
2 months ago
We are seeking an experienced Service Manager to lead our Managed Services division at Modern Networks Ltd. As a key member of our team, you will be responsible for overseeing service delivery, client relationship management, and driving operational excellence to ensure client satisfaction and business growth.
Key Responsibilities- Develop and implement the strategic direction for the Managed Services division in alignment with the company's goals.
- Identify growth opportunities within existing accounts and potential new markets for managed services.
- Drive innovation within the Managed Services portfolio to maintain a competitive edge.
- Ensure the effective and efficient delivery of managed services to clients, meeting or exceeding Service Level Agreements (SLAs).
- Oversee the management and resolution of complex service delivery issues.
- Implement best practices and continuous improvement initiatives to optimize service delivery processes.
- Conduct regular client reviews and performance reporting to ensure transparency and trust.
- Ensure compliance with industry standards, regulations, and company policies within the Managed Services division.
- Identify and mitigate risks associated with service delivery, implementing appropriate controls and contingency plans.
- Deep understanding of ICT services, including cloud computing, networking, cybersecurity, and IT infrastructure within a Managed Services Environment.
- Proficiency in ITIL (Information Technology Infrastructure Library) frameworks and service management best practices.
- Familiarity with service management tools and platforms.
- Experience in budgeting, financial planning, and P&L management.
- Innovative Projects: Working on leading-edge IT projects within the property management sector.
- Professional Growth: Opportunities for advancement within a dynamic and collaborative work environment.
- Impactful Work: Play a key role in transforming the IT capabilities of major Commercial Property and mixed-use estates in Central London.
