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English Language Specialist

2 months ago

Crewe, Cheshire East, United Kingdom Air Products Full time

About Air Products

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. We strive to be the safest, most diverse and most profitable industrial gas company in the world.

Customer Service Role

We are seeking a motivated individual with a passion for providing excellent customer service to join our dynamic service centre. As part of our team, you will have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry.

Key Responsibilities

  • Provide support and assistance to customers, especially to those within your team, as well as other teams while being accountable for your own performance.
  • Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.
  • Collaborate with colleagues to achieve business objectives and drive results.
  • Utilize strong communication and interpersonal skills to build relationships with customers and internal stakeholders.
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers.

Requirements

  • Maths & English GCSE (C+)
  • Confident and professional telephone manner
  • Good working knowledge of basic computer programmes

About Us

We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

Our Culture

We work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.