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Sales Associate

3 months ago

London, Greater London, United Kingdom Selfridges Full time
Job Summary

We are seeking a highly skilled and motivated Sales Associate to join our team at Selfridges. As a Sales Associate, you will play a vital role in creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.

Key Responsibilities
  • Sales and Customer Service: Conduct sales, refunds, and exchanges, helping customers to find alternative products if necessary, or offering online services.
  • Stock Management: Maintain the highest retail standards by selling and replenishing stock, organizing rails, and hosting events.
  • Team Collaboration: Work as part of a team to create a seamless customer experience, adapting to challenges and taking ownership of tasks.
  • Product Knowledge: Develop and maintain excellent product knowledge by following trends, attending supplier training, and staying up-to-date with competitor activity.
  • Problem-Solving: Resolve customer issues and adapt your approach to meet individual customer needs.
Requirements
  • Excellent Communication Skills: Engage positively with customers, both domestic and international, with varying needs and requirements.
  • Flexibility: Adapt to business needs, taking ownership of tasks and responsibilities.
  • Reliability and Respect: Demonstrate a strong work ethic, reliability, and respect for colleagues and customers.
About Selfridges

Selfridges is a leading luxury department store that creates extraordinary experiences for our customers. We are committed to delivering exceptional customer service and maintaining the highest retail standards.