Care Home Operations Manager

2 weeks ago


Worksop, United Kingdom Barchester Healthcare Full time

About the Role

Barchester Healthcare is seeking an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. As a key member of the management team, you will provide essential support to the General Manager, ensuring the efficient running of a high-quality home.

Key Responsibilities

  • Manage customer experience elements, including customer database management and showrounds for prospective families.
  • Drive occupancy and reputation of the Care Home as part of a community engagement team.
  • Support resident and family feedback with a focus on customer care.
  • Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
  • Manage payroll preparation for home-based staff.
  • Provide advice and guidance to employees on HR-related queries.
  • Ensure secure storage of personal files.
  • Attend meetings and produce accurate notes and minutes.
  • Manage rotas, safe contents, petty cash, and resident fund accounts.
  • Update staff records with ad-hoc training, supervisions, and appraisals.
  • Offer guidance on staff development opportunities.

Requirements

  • Experience in a customer-facing role.
  • Previous involvement in HR administration and recruitment.
  • High level of attention to detail and prioritization skills.
  • Proficient user of Microsoft Office, specifically Word, Excel, and Outlook.
  • CIPD qualification is beneficial.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and reward for outstanding performance.
  • Access to a range of employee benefits and discounts.


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