Healthcare Operations Supervisor

4 weeks ago

Plymouth, Plymouth, United Kingdom Express Diagnostics Full time

Job Overview

We are seeking a dedicated individual to collaborate closely with the Managing Director in overseeing both clinical and administrative operations at Express Diagnostics. This role is pivotal in guiding the organization towards fulfilling contractual commitments while providing strategic leadership to the management teams across various service areas, including clinical services, remote ECG services, and direct-to-patient offerings. The ideal candidate will possess a strong drive to enhance operational services and will be accountable for achieving the company's operational goals.

Key Responsibilities

The successful candidate will demonstrate a comprehensive understanding of all operational facets at Express Diagnostics. They will be equipped with exceptional communication skills necessary for leading diverse teams to meet business objectives. The role involves managing personnel across both clinical and administrative domains, ensuring adherence to the company's stringent quality standards and Standard Operating Procedures (SOPs) as a vital member of the senior management team.

About Express Diagnostics

Express Diagnostics is a premier provider of audiology and cardiac investigation services, catering to General Practitioners, local hospitals, Clinical Research Organizations, and NHS Trusts. With over 25 years of industry experience, we pride ourselves on delivering high-quality services and operating a state-of-the-art health clinic. Our commitment lies in offering exceptional patient care, minimizing wait times, and ensuring precise diagnoses and treatments.

We Offer:

  • Flexible working arrangements between 7 AM - 6 PM, Monday to Friday (compressed hours may be available)
  • Opportunities for professional and leadership development
  • Continuous support throughout the recruitment process and beyond
  • A range of employee benefits, including enhanced annual leave, company sick pay, life insurance, bike-to-work schemes, matched pension contributions, paid breaks, and free staff parking.

Job Duties

  1. Collaborate with the Managing Director and Commercial Director to implement strategic, operational, and developmental initiatives.
  2. Drive organizational outcomes to meet contractual obligations, financial targets, and Key Performance Indicators (KPIs).
  3. Oversee the efficient and timely delivery of Express Diagnostics' portfolio of NHS contracts and private services from a non-clinical perspective in partnership with the finance team.
  4. Report to the Managing Director on overall service performance and delivery, ensuring alignment with company objectives within a multidisciplinary environment.
  5. Manage clinical workforce planning to optimize the use of clinical facilities and practitioner time, ensuring compliance with contractual obligations for timely health service delivery.
  6. Work with the Managing Director and Commercial Director to identify new opportunities and facilitate communication with relevant contracting authorities and NHS bodies.
  7. Collaborate with the Shared Services Manager and administrative team to ensure smooth clinic operations during clinician absences.
  8. Partner with the Quality Manager to coordinate risk management strategies, policy implementation, and clinical governance plans to meet audit guidelines and legislative standards.
  9. Conduct site visits to ensure workplace safety and compliance with organizational standards.
  10. Act as a supportive team member within the Senior Management Team, taking on additional responsibilities during peak periods.
  11. Address service-user and stakeholder complaints in collaboration with the Quality Manager, utilizing feedback to drive continuous improvement across services.

Candidate Profile

The ideal candidate will possess:

  • A positive attitude and a high degree of personal integrity.
  • An approachable and friendly demeanor.
  • Flexibility and adaptability to new situations.
  • A commitment to delivering the highest quality patient care.
  • Resilience in challenging situations.
  • A professional and proactive approach.
  • Self-motivation and discipline.

Skills and Qualifications

Essential:

  • Proven experience in managing and leading within a multidisciplinary team environment.
  • Strong organizational and planning skills.
  • Ability to coordinate and deliver action plans collaboratively.
  • Proactive in identifying operational improvements and implementing solutions.
  • Experience in enhancing Management Information Systems and reporting requirements.

Qualifications

Essential:

  • Higher level education.

Desirable:

  • Management Certificate.
  • Prince 2 certification.

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