Customer Service Representative

6 hours ago

Salisbury, Wiltshire, United Kingdom Greenbean Full time
Job Title: Customer Service Advisor

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Greenbean. As a key member of our front-line team, you will be responsible for handling phone calls and eComms from advisers and customers on pension products.

About the Role

As a Customer Service Advisor, you will be the primary point of contact for operations, showcasing a first-class service and giving customers and advisers a positive experience. You will utilise available systems and information, as well as collaborate with the operational administration and distribution teams, to deliver key value to the organisation.

Key Responsibilities
  • Handle phone calls and eComms from advisers and customers on pension products
  • Provide first-class service and give customers and advisers a positive experience
  • Utilise available systems and information to deliver key value to the organisation
  • Collaborate with the operational administration and distribution teams
What We Offer

We offer a comprehensive benefits package designed to support your financial security, work-life balance, and overall well-being. This includes:

  • Starting basic salary ranges between £23,000 and £25,000, reviewed annually
  • Annual performance-linked bonus
  • Stocked pantry with free food, drinks, and snacks
  • Progression opportunities
  • 10% non-contributory employer pension
  • Group income protection and life assurance
  • Increased holidays with length of service, and a holiday trading scheme
  • Private medical insurance
  • Discounted gym memberships
  • Cycle-to-work scheme
  • Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
About Us

Greenbean is committed to cultivating an inclusive environment where diversity flourishes. We value the unique perspectives that come from diverse backgrounds and experiences, and we seek individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves.

We are dedicated to attracting and nurturing people like you who can bring their talents to shape the future of retirement platforms and become the most loved in the industry.

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