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Infrastructure Support Specialist

2 months ago

Barrow, Cumbria, United Kingdom J & C Associates Ltd Full time
Job Opportunity

We are seeking a skilled Infrastructure/Desktop Engineer to join our team at J & C Associates Ltd.

Key Responsibilities:

  • Complete assigned works within specified timeframes
  • Manage requests and IMACs
  • Support project tasks for internal and external project managers
  • Undertake NSR tasks to agreed timescales
  • Provide effective customer handling
  • Keep the project lead informed of concerns and escalate as necessary

Required Skills and Experience:

  • Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration, and registry settings
  • Desktop hardware architecture - predominately HP desktop and laptops
  • SCCM experience including OS deployment, application deployment, fault finding, monitoring, and reporting
  • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration
  • Active Directory - basic administration, user configuration
  • Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business)
  • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
  • Automation - understanding of scripting technologies such as PowerShell, VB Scripting, and batch files
  • Security - disk encryption using bit locker, NTFS permissions and shared folder security
  • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
  • Working knowledge of IT Service Management (ITSM) software (ServiceNow)

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.