Cafe Service Supervisor

3 weeks ago


Carlisle, Cumbria, United Kingdom Compass Group UK & Ireland Full time
Job Title: Cafe Supervisor

We are seeking a dedicated and experienced Cafe Supervisor to join our team at Compass Group UK & Ireland. As a Cafe Supervisor, you will play a key role in ensuring the smooth operation of our cafe, providing exceptional customer service, and leading a team of staff to deliver high-quality service.

Key Responsibilities:
  • Team Leadership: Supervise a team of staff, providing guidance, support, and coaching to ensure they have the skills and knowledge to deliver excellent customer service.
  • Customer Service: Ensure that all customers receive a high level of service, responding to their needs and resolving any issues promptly and professionally.
  • Operations: Oversee the day-to-day operations of the cafe, including managing stock, maintaining high standards of cleanliness and hygiene, and ensuring that all equipment is in good working order.
  • Communication: Communicate effectively with colleagues, managers, and customers, providing clear and concise information and updates as required.
  • Problem-Solving: Identify and resolve problems promptly, using your initiative and judgment to find solutions that meet the needs of the business and our customers.
Requirements:
  • Experience: Previous experience in a supervisory or management role, preferably in a cafe or hospitality environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team. Strong problem-solving and decision-making skills, with the ability to work under pressure and meet deadlines.
  • Qualifications: Relevant qualifications in hospitality, customer service, or a related field would be an advantage.

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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