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Program Director
2 months ago
Zilliant is a leading provider of intelligent B2B commerce solutions, empowering businesses to optimize their pricing and sales strategies. We're seeking an experienced Program Director to join our Professional Services team, driving the successful execution of complex pricing programs and ensuring seamless client engagement.
Key Responsibilities:
- Program Leadership:
Oversee multiple concurrent professional services programs, providing strategic direction and oversight from initiation to completion.
Ensure alignment of program objectives with overall business goals and client expectations, proactively addressing risks and issues.
Foster strong relationships with clients, acting as the primary point of contact for program-related discussions and escalations. - Project Planning and Execution:
Monitor and report on project progress, addressing any issues or risks proactively to maintain project timelines and budget.
Implement and enforce quality assurance processes to guarantee the highest standards of service delivery.
Provide accurate and timely financial reporting to internal stakeholders and clients.
Requirements:
- 10+ years of experience in project and program management within the professional services industry.
- Proven track record of successfully delivering complex programs on time and within budget.
- Strong interpersonal and communication skills with the ability to build and maintain client relationships.
- Proficiency in project management tools and methodologies.
- Excellent written, verbal, and interpersonal communication skills.
- Experience in pricing is an advantage, as is Salesforce delivery experience, including integrations.
What We Offer:
- Generous Paid Time Off (PTO) policy to ensure a solid work/life balance.
- Monthly Zilliant Zen Days to rest and recharge.
- Comprehensive parental leave to provide time to bond with new family members.
- Volunteer Time Off (VTO) policy to give back and contribute to your local community.
- Remote or Hybrid work schedule, depending on team and personal preferences.
- The financial and strategic backing of Madison Dearborn Partners (MDP).