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IT Support Specialist

2 months ago

Southwick, Wiltshire, United Kingdom AWD online Full time
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at AWD online. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring seamless operation of our IT environments.

Key Responsibilities:
  • Provide remote technical support to clients, including installation, configuration, and troubleshooting of Windows Server environments
  • Install, configure, and support Microsoft Windows Desktop Operating Systems, ensuring optimal performance and user satisfaction
  • Configure and support wireless networks and related technologies, troubleshoot connectivity issues, and ensure network security
  • Assist with the installation, configuration, and support of Microsoft Office / 365 applications
  • Effectively manage and resolve technical issues reported by clients, escalating where necessary
Requirements:
  • A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies
  • Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network / Domain
  • Experience in configuring wireless networks and technologies
  • A good understanding of the Microsoft Office suite & Microsoft 365 is essential
  • Possess a willingness to learn and co-operate as part of a team
  • Excellent telephone manner is required along with friendly customer service skills
Benefits:
  • A competitive salary
  • 25 days holiday plus Bank Holidays
  • Healthcare after passing probation
  • Perkbox benefits and rewards after passing probation
  • Development and training
  • Company pension
  • Company funded social events