Enterprise Systems Specialist

1 week ago

Milton Keynes, Milton Keynes, United Kingdom MSD Full time

Job Summary

We are seeking a detail-oriented and technically proficient individual to join our team as a Commercial Information Administrator at MSD.

Key Responsibilities

  • Manage and maintain the operation and administration of our Oracle & e-shop platforms, ensuring compatibility and compliance with our enterprise SAP system.
  • Play a critical role in maintaining the daily operational capability of the systems, troubleshooting issues, and driving system improvements.
  • Be responsible for master data management, customer queries, data interfaces, and supporting order processing.
  • Contribute to the optimisation of our systems and processes, minimising errors and improving efficiency.

Daily Tasks

  • Manage master data, including product and customer creation in SAP, evolve, OrderVision, and e-Shop platforms.
  • End-to-end management of the OrderVision platform, driving change and implementing system improvements.
  • Set up and drive the Direct Debit process through the management of the DD process in SAP.
  • Continuously improve the Oracle system, reducing errors through automation and streamlining processes.
  • Efficiently manage customer queries by conducting system investigations and ensuring effective communication with customers.
  • Cleanse data and implement preventative processes to minimise data exceptions and ensure data accuracy.
  • Manage shoppers/accounts in the e-shop platform, ensuring a seamless shopping experience.
  • Develop and maintain system operating procedures and provide training to colleagues for adequate system support.
  • Collaborate with stakeholders to share learnings, implement best practices, and optimise system performance and results.

Requirements

  • Strong technical skills and experience in system operations and administration.
  • Proficiency in SAP systems and their integration with other platforms.
  • Experience with Oracle and online eCommerce platforms (eShop would be advantageous) and CRM database (Salesforce).
  • Strong data management and master data skills, data interfaces, order processing, and data cleansing.
  • Customer-centric mindset with the ability to effectively handle customer queries and provide exceptional service.
  • Experience with Microsoft office applications, particularly Excel.

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