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Quality Assurance Specialist

2 months ago

London, Greater London, United Kingdom Worldpay Full time
Job Description

About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our Global Quality Team at Worldpay. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.

Key Responsibilities

  • Represent the call center operation as a business process owner for changes to existing processes, the development of new processes, and system requirements.
  • Maintain awareness and knowledge of sectional procedures, including strategic implementations for new products and services.
  • Review policy guides/job guides to ensure correct procedures are adhered to and ensure CDD procedures and agreed exceptions are documented and controlled effectively.
  • Make recommendations to change quality volumes in relation to CDD and AML processes.
  • Provide feedback to both Advisors and Team Managers on the performance of the advisors assessed.
  • Conduct/Participate in meetings with Boarding and Quality.
  • Identify training and coaching opportunities for advisors following assessment.
  • Ensure that Worldpay is compliant with standards and guidelines laid out by the FCA and other regulatory bodies, highlighting risks to senior management as appropriate.
  • Act as a source of knowledge for the business for feedback on the successful implementation of change activities.

Requirements

  • Great analytical skills to analyze data and create meaningful MI.
  • Excellent communication skills - the ability to communicate complex information in a simple manner both in writing and verbally.

Preferred Qualifications

  • Quality experience.
  • Understanding of Anti-Money Laundering legislation in relation to business legal entities.
  • Knowledge of KYC procedures for business and agreed exception processes.

What We Offer

  • A competitive salary and benefits.
  • Time to support charities and give back to your community.
  • Parental leave policy.
  • Global employee assistance program.