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Customer Service Representative

2 months ago


Shrewsbury, Shropshire, United Kingdom Morson Talent Full time
Job Description

**Job Summary**

We are seeking a highly skilled Customer Service Advisor to join our team at Morson Talent. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional customer service.

Key Responsibilities:

  • Manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right information and resources to deliver a first-class service.
  • Collaborate with external suppliers, field managers, and customers to resolve issues and improve service delivery.
  • Develop and maintain strong relationships with customers, suppliers, and internal stakeholders to drive business growth and improve customer satisfaction.
  • Provide operational support to the team, including data analysis, reporting, and process improvement initiatives.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.