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Collections Associate

2 months ago

Reading, Reading, United Kingdom Aldermore Bank PLC Full time

About Us

Aldermore Bank PLC is a leading financial institution that prioritizes customer satisfaction and support. Our mission is to deliver exceptional service and help individuals and businesses achieve their financial goals.

The Opportunity

We are seeking a highly skilled and compassionate Collections Associate to join our Financial Assistance team. As a Collections Associate, you will play a critical role in liaising with customers who are experiencing financial difficulties, providing empathetic support and guidance to help them navigate challenging situations.

Key Responsibilities

  • Negotiate with customers to resolve arrears and find mutually beneficial solutions.
  • Adhere to regulatory policies to ensure fair treatment of customers and optimal outcomes.
  • Utilize problem-solving skills to assist customers in complex and vulnerable situations.

Requirements

  • Previous experience in collections, debt recovery, or customer service.
  • Passion for helping others and delivering exceptional customer experiences.
  • Strong communication and numeracy skills.

What We Offer

  • A dynamic and supportive work environment that values respect, diversity, and compassion.
  • Opportunities for growth and professional development.
  • A competitive compensation package and benefits.

Our Commitment

Aldermore Bank PLC is committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We welcome applications from individuals who share our values and are passionate about delivering exceptional customer service.