Current jobs related to Gateline Assistant - Newbury, West Berkshire - Great Western Railway (GWR)

About the Role:

The Great Western Railway (GWR) is seeking a skilled and customer-focused individual to join our team as a Gateline Assistant. As a key member of our stations team, you will play a vital role in delivering exceptional customer service and ensuring a smooth and efficient experience for our passengers.

Main Responsibilities:

• Deliver a high level of service to customers, providing assistance and information as needed
• Assist in the day-to-day operation of the automatic ticket barriers, ensuring they are functioning correctly and efficiently
• Ensure customer security and respond to customer enquiries in a professional and courteous manner
• Inspect and issue tickets, ensuring accuracy and attention to detail
• Address customer needs in times of service disruption, providing clear and concise information and support
• Ensure the professional appearance of the gateline area, clearing rubbish and maintaining customer walkways

Requirements:

• Able to deliver exceptional front-line customer service, with a strong focus on customer satisfaction
• A self-starter with a can-do attitude, able to work independently and as part of a team
• Confident in decision-making, with the ability to remain calm and directive in crisis situations
• Able to work to strict procedures, with a strong attention to detail and accuracy
• Strong verbal and written communication skills, with the ability to communicate effectively with customers and colleagues

Working Arrangements:

This is a part-time role, contracted for 15 hours per week. The role requires shift working, including weekend and bank holidays, with shift times between 06:00 and 21:30, 7 days a week on a rolling roster pattern.

Benefits:

As a member of the GWR team, you will enjoy a range of benefits, including comprehensive training, on-going development opportunities, and a defined benefit pension scheme. You will also have access to free rail travel across the GWR network for you and your family, as well as company-sponsored healthcare and other benefits.

About GWR:

The Great Western Railway is a leading transportation company, committed to delivering exceptional customer service and providing a safe and efficient travel experience for our passengers. We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all.