Retail Associate

JD Group - Retail Associate (Part-Time)

About JD Group:

Dedicated to enhancing the outdoor experience, JD Group operates a network of stores that serve outdoor enthusiasts seeking quality products at competitive prices. We offer a wide selection of equipment for various outdoor activities, featuring renowned brands.

Position Summary: Elevate JD Group as a premier choice for customers by delivering outstanding service focused on customer satisfaction. Maintain exceptional store standards by following established processes, policies, and principles, reinforcing our status as a leading outdoor retailer.

Primary Responsibilities:

• Interact with customers in accordance with our service model.
• Foster a culture of superior customer service and build lasting relationships by surpassing expectations.
• Assist in ensuring a safe and compliant environment for both colleagues and customers.
• Stay updated through product knowledge training to provide customers with the latest information to aid their purchasing decisions.
• Comply with processes and policies in line with expectations.

Preferred Skills/Experience:

• Serve as a positive role model, supporting colleagues through mentoring and knowledge sharing to enhance team performance.
• Possess effective communication skills, both verbal and written, to motivate and engage.
• Demonstrate the ability to prioritize tasks to meet team objectives efficiently.
• Exhibit a commitment to customer service with a proven record of excellence.
• Understand local market trends and competitor activities, identifying community growth opportunities and communicating these insights to management.

Desired Behaviors:

• Embody JD Group's vision, purpose, and values as a positive role model.
• Infuse enthusiasm and energy into work to promote a strong team environment.
• Adopt a learning mindset, welcoming new ideas and changes.
• Show high self-awareness and empathy towards others.
• Collaborate effectively with team members.
• Exhibit resilience and the ability to recover from challenges.
• Take responsibility for their impact on customers.
• Maintain a high level of personal integrity.
• Meet deadlines with punctuality.
• Effectively manage multiple issues under pressure.