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Retail Store Manager

2 months ago


Swindon, Swindon, United Kingdom Quest Search and Selection Ltd Full time
Job Description:

This esteemed international retailer and brand, with a rich history spanning over 80 years, has continued to thrive in Europe and Asia. The company has a number of new store openings planned for the year, offering an exciting array of luxury products and a premium experience with their carefully curated collection of European merchandise, including high-end handbags, accessories, and travel items.

This esteemed retailer is currently seeking a highly skilled Store Manager to drive sales performance and maximize profitability through effective management of staff, inventory, and operational expenses.

Key Responsibilities:
  • Sales Performance: Ensure sales targets are achieved within the allocated budget.
  • Performance Monitoring: Monitor, collect, and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Customer Loyalty: Build customer loyalty by encouraging repeat business and delivering exceptional customer service.
  • Staff Management: Recruit, train, coach, and motivate staff to ensure retention.
  • Staff Performance Management: Measure staff performance and manage disciplinary, capability, and attendance issues.
  • Staff Scheduling: Schedule staff efficiently within the payroll budget.
  • Stock Management: Manage stock levels and make key decisions regarding stock control.
  • Loss Prevention: Accurately price products displayed on the shop floor and minimize losses to meet the company's shrinkage target.
  • Operational Compliance: Ensure compliance with company operational policies and procedures, including cash handling, opening, and closing, and health and safety.
  • Store Appearance: Ensure the store is clean and visually appealing to create a customer-friendly environment.
  • Promotions and Visual Merchandising: Ensure thorough preparation of promotions and suggest visual merchandising adjustments to suit the local customer profile.
  • Reporting: Report directly to the Area Manager.
Requirements:
  • Experience: Ideally having 2 years' + experience as Store, Deputy, or Assistant Manager within premium or luxury retail.
  • Background: Having worked in high-profile stores or new store openings would be desirable.
  • Communication Skills: Excellent communication skills.
  • Computer Skills: Proficient in computer skills, with competent use of Microsoft Office.
  • Physical Demands: Physically fit, with stock areas requiring constant bending and frequent lifting of product up to 15 Kg.
  • Flexibility: This is based in the Outlet, so you must be able to be flexible on working times between 10am - 8pm.
Benefits:
  • Monthly Bonus: Monthly bonus on average if the store hits target.
  • Working Hours: Working hours - Per Week 40 hours (over any 5 days).
  • Employee Assistance Programme: Employee Assistance Programme.
  • Holiday Allowance: Generous holiday allowance.
  • Pension: Pension.
  • Staff Discount: Great staff discount.