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Collection Specialist
2 months ago
We are seeking a highly skilled and experienced Credit Management Specialist to join our team at Solera Holdings, LLC. As a key member of our credit management team, you will be responsible for managing and improving the credit management process to recover outstanding debts while maintaining positive customer relationships.
Key Responsibilities:- Contact customers through various channels to discuss outstanding debts, negotiate repayment terms, and establish payment plans
- Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities
- Communicate with internal stakeholders to resolve customer issues and ensure timely payment
- Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms
- Maintain detailed and accurate records of all credit management activities, ensuring compliance with legal and regulatory requirements
- Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously
- Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve credit management strategies
- Generate and analyze credit management reports to assess the effectiveness of credit management efforts and provide regular updates to management
- High school diploma or equivalent; Bachelor's degree in finance or related field preferred
- Minimum of 2 years of experience in accounts receivable team; preferably in a level 1 Credit Management Specialist role
- Familiarity with basic accounting principles
- Proficiency in using credit management software and Microsoft Office applications, especially Excel
- Knowledge of relevant laws and regulations governing credit management activities
- Experience with credit management software or enterprise resource planning (ERP) systems is a plus
- Strong negotiation and communication skills
- Excellent problem-solving and analytical skills
- Attention to detail, accuracy, and organizational skills
- Ability to work well under pressure and meet deadlines
- Ability to prioritize tasks and work in a fast-paced environment
- Willingness to learn and follow established procedures
- Ability to work collaboratively as part of a team
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Ability to mentor and coach
- Multi-lingual is preferred
- Work from the office and remote
- Ability to work hours as dictated by the project
- This position does not have subordinates. Decisions are escalated to a senior level.
