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Accident Management Customer Service Specialist

2 months ago

Uxbridge, United Kingdom Vermelo RPO Full time
About Vermelo RPO

Vermelo RPO is a leading provider of recruitment process outsourcing solutions, dedicated to helping businesses like yours find the best talent.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Accident Management department, you will be responsible for providing exceptional service to our clients, managing their claims, and ensuring a smooth experience from start to finish.

Key Responsibilities
  • Provide top-notch customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Manage a portfolio of clients, ensuring their claims are processed efficiently and effectively.
  • Negotiate with third-party insurers to secure the best possible outcomes for our clients.
  • Liaise with repairers to obtain updates on vehicle repairs and ensure timely completion.
  • Follow up with clients to ensure their claims are progressing as expected and address any concerns they may have.
  • Work closely with other team members and departments to ensure seamless communication and collaboration.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Strong problem-solving skills, with the ability to think critically and outside the box.
  • Proficiency in Microsoft Office and basic IT skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • High school diploma or equivalent required; degree in a related field preferred.
What We Offer
  • A competitive salary and benefits package, including 33 days of holiday and a contributory pension scheme.
  • Flexible working hours and a sociable office environment.
  • Structured training and development opportunities to help you grow in your career.
  • A rewards scheme and access to a range of employee benefits, including retail discounts and health and wellbeing support.