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Guest Services Supervisor
3 months ago
If you are passionate about motivating individuals to lead healthier lifestyles and wish to have a meaningful impact on the community, then Freedom Leisure is the ideal organization for you.
As a not-for-profit leisure trust, we are dedicated to enhancing the wellbeing of our local communities and supporting underrepresented groups, encouraging them to engage in physical activities that improve their overall quality of life.
An exceptional opportunity has emerged to join our Senior Management Team as the Front of House Manager at Perdiswell Leisure Centre, part of one of the UK's most rapidly expanding and successful leisure and cultural trusts.
The Front of House Manager will oversee the reception and catering operations within the centre, ensuring that our customers receive a warm and welcoming experience from all staff members at all times.
This role is integral to the centre management team, contributing to the strategic direction of the facility. You will be responsible for managing all personnel within your department. All management positions will also participate in the shift rota and will be expected to work Duty Manager shifts throughout the week, including weekends and evenings.
Ideal candidates will currently hold a position at Assistant Manager level or higher within a medium to large operation. We seek individuals who can effectively manage multiple priorities simultaneously, possess strong leadership skills to inspire and motivate staff, and have a genuine enthusiasm for leisure and cultural services.
Working Hours: 37 hours per week, Monday - Sunday (rota basis)
Key Requirements:
- Demonstrated experience in an operational leisure role
- Experience in a high-pressure team environment
- Strong commercial acumen with a track record of achieving sales targets and income performance
- Knowledge of industry trends and developments
- Proficient in problem-solving, project management, customer service, and staff management
Employee Benefits:
We want you to enjoy your work environment, feeling valued and healthy. Our benefits package is designed with your needs in mind:
- Access to My Staff Shop, our exclusive employee benefit scheme, offering discounts on cinema tickets, travel bookings, high street vouchers, gift cards, leisure activities, and everyday spending.
- Discounted Staff membership (including family members)
- Incremental holiday entitlement
- Employee Assistance Programme - 24/7 confidential support and professional counselling.
- Company pension scheme
- Various insurance and savings options
- Financial advisory services
- Tax-efficient Cycle-to-work and Car Leasing schemes (available for salaried staff, subject to earnings).
- Comprehensive training and career development opportunities in a collaborative team environment dedicated to enhancing community wellbeing through leisure.
