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Job Summary:
The General Manager at Frisch's is a key leader responsible for the success of our restaurants and their alignment with our vision to be the "Best Place to Work, Eat and Own". As a Restaurant Operations Manager, you will be in charge of hiring and developing employees and managers who share our values and vision to ensure company growth.
Key Responsibilities:
- Foster a culture focused on creating an outstanding internal and external customer experience.
- Provide ongoing leadership and operational development for the management team, while creating a positive team environment by recognizing and reinforcing individual and restaurant accomplishments.
- Conduct meetings for the management team to promote team alignment, sharing restaurant goals and action plans to achieve or exceed performance standards.
- Ensure Restaurant Managers conduct alley rallies with hourly staff in a positive manner that focuses on exceeding customer expectations.
- Meet restaurant financial objectives by appropriate forecasting, scheduling, and monitoring of expenditures and waste.
- Establish weekly sales and labor targets; manage profitability; analyze variances and initiate corrective action to ensure company objectives are achieved.
- Share results of each period's performance against unit and company goals with the management team, along with action plans for continued success.
- Accountable for achieving and maintaining appropriate staffing levels in the unit, with final approval of the weekly schedule.
- Consistently grow sales and customer counts by role modeling and coaching the delivery of an outstanding customer experience.
- Has ultimate responsibility for the unit's compliance with all health, safety, and security regulations, and satisfactory completion of the unit's safety audit.
- Must regularly enforce and monitor sanitary practices for food handling, cleanliness, and maintenance of kitchen and dining areas.
Requirements:
- Bachelor's degree in Hospitality, or related field, and one to three years of management experience or equivalent combination of education and experience.
- One to three years of Frisch's restaurant management experience preferred.
- ServSafe Certified.
- Must be able to speak English fluently. Good communication skills and the ability to work well with others.
- Ability to speak before a group of individuals.
- Ability to train, motivate, evaluate (written & verbal), coach, delegate, and supervise.
- Must possess a valid driver's license and have access to reliable transportation.
- Ability to prioritize, handle stress, and deal with irate customers in a calm professional manner.
Physical Demands & Work Environment:
- Environment includes heavy customer contact, working with cooking equipment, and slippery walking surfaces.
- Must be able to stand for long periods of time.
- Good agility necessary to lift and carry up to 50 lbs.
- Bending, reaching, and climbing.
- Good hearing, visual, and speaking skills.
- Must be able to walk in and out of refrigerated areas.
- Must be able to work around steam, hot, and cold foods and ice.
