Administrative Support Officer
4 weeks ago
About the role
We are seeking a highly efficient and organised administrator to join our team at Anchor Hanover. As an Administration Assistant, you will provide a responsive and effective administrative service, supporting the Estate Manager across a range of tasks.
Key responsibilities
- Provide administrative support to the Estate Manager, including filing, photocopying, taking telephone calls, record-keeping and income collection
- Deal with all aspects of estate management, including arrears, voids and repairs
- Deputise for the Estate Manager when needed
- Deal with estate enquiries and produce information for residents, including newsletters
- Liaise with residents, staff, contractors, stakeholders and partners as required
About you
We are looking for a highly efficient, organised administrator who is keen to use their skills in a socially responsible setting. To succeed in this role, you will need:
- An understanding of and empathy with the needs of older people
- The ability to work as part of a team and on your own
- Outstanding organisation and communication skills
- A good standard of general education, alongside IT literacy
- To be a practical person with common sense and initiative
What we offer
We need people who share our values, people who are friendly, customer-focused, calm and have the ability to work with a wide range of people. Being computer literate is also essential.
Our values
We believe that our customers should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns.
Why work for Anchor Hanover?
Anchor Hanover is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
Benefits
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Pension plan – contribute between 4% and 8% and we'll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
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