Customer Experience Specialist
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Assistant. As a key player in creating memorable moments for our customers, you will be responsible for delivering outstanding in-store performance and customer care.
Key Responsibilities- Become an expert in all things O2, promoting our products, services, and brand.
- Consistently meet store targets by creating tailored recommendations and sharing our Why O2? message.
- Take ownership of your own performance and contribute to the overall success of O2.
- Embrace opportunities for personal development with support from store leadership and O2 resources.
- A competitive hourly rate of £11.81, with the potential to earn more through our accreditation programme.
- 23 days annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of Family Friendly policies, including neonatal leave, 14-week paternity leave and carers leave.
We are an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey with us.
Requirements- Good active listening skills to understand our customer needs and preferences.
- Empathy to relate to our customers and provide a personalised service.
- Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively.
- Self-motivated to hit agreed sales targets.
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